Ski & Ride Programs Manager

Sugarbush Resort
United States, Vermont, Burlington
Dec 07, 2024
Year Round RESORT OVERVIEW : Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, mountain biking, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best winter yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer. BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU? : Our investment in each employee includes a comprehensive wellness initiative, unwavering commitment to safety, growth opportunities, and a wide variety of resort benefits. Employees get to take advantage of our 4000+ acre playground including skiing, golf, mountain activities, health club membership, resort discounts, and more, so it's easy to share your enthusiasm for Sugarbush with our guests. POSITION SUMMARY : The Ski & Ride School Programs Manager oversees administrative and operations procedures of the Sugarbush Ski & Ride School seasonal programs, staff training and race department. Assist in the reservations, sales, and face to face operations of the school with tertiary responsibilities in the Rental & Repair Shop, Summer Ops, and the Day School. RESPONSIBILITIES: Work with the Ski & Ride School Director to guide and facilitate the direction, culture and quality of the Ski & Ride School. Develop and schedule training to ensure quality and consistency across the Ski & Ride School Design, track, and facilitate pre-season and in-season training. Design and facilitate Trainer's Training. Develop and implement employee safety programming and tracking. Responsible for hiring, training, managing and supervising Ski & Ride School Supervisors, Leads and Instructors Making critical decisions in a timely manner to resolve guest service issues, requiring clear and sometimes creative thinking and excellent communication skills. Prepare check requests, expense reports, purchase orders, and other administrative tasks. Participate in Resort and Industry working groups to improve departments. Provide administrative support to Ski & Ride School Director and Supervisors, Day School, Rental and Repair and Summer Ops as instructed by Director of Recreation Services. Staying current on resort information and events and communicating this information in an accurate and timely manner to front line staff. Assist in the completion of payroll, budgeting, and other financial tasks. QUALIFICATIONS: High School education required; college preferred. 5 years as a ski/snowboard Instructor or Trainer required. 2 years of supervisor/manager experience preferred. PSIA/AASI Level 3 - required, education staff experience preferred. Strong written and verbal communication skills, English required. Conflict resolution skills required. Able to work in inclement weather required. Computer skills, including Windows, Word, and Excel, proficiency required. MS Access skill desirable. RTP Management and Sales experience preferred. Manager must be organized and efficient in handling office jobs such as paperwork, phone, computer work, and other administrative tasks. Must be timely in response to contacts and knowledgeable about Recreation Services programs. Thorough and extensive knowledge of resort wide POS and phone reservations systems. Sugarbush Resort is an Equal Opportunity Employer. An offer of employment may be contingent upon the results of a background, MVR, or criminal records check.