Manager, Storage Engineering

Job Purpose

The Storage Engineering Manager is responsible for overseeing a team of storage engineers that support enterprise storage arrays & SAN switches in high-performance production as well as non-production environments. This individual works as part of a results-oriented service delivery team that collaborates with other engineering and operations teams. He/she will be responsible for coordinating the daily activities of the team, managing escalations, and handling real-time issues as they arise. Additionally, the Storage Engineering Manager is expected to be hands-on in all team activities such as performing root cause analysis, identifying areas for improvement, remediation of issues, and execution of tasks to complete project-based deliverables.

Responsibilities

• Oversee Storage Engineering team
• Provide support for all storage related issues
• Respond to and assist in production operations in a 24/7 environment
• Provide support to and coordinate with engineering & operations staff
• Educate and mentor team members and operations staff
• Participate in on-call rotation for after-hours support
• Provide technical analysis, resolve problems, and propose solutions
• Participate as a resource for project driven initiatives
• Identify opportunities for automation of manual tasks
• Investigate and adopt new technologies/tools as needs arise
• Evaluate, test, and integrate new operating system versions, drivers, and patches
• Use the STAR method (Situation, Task, Action, Result) to provide examples of how the responsibilities are performed and measured
• Prioritize the most important and frequent responsibilities, and group them into categories if needed

Knowledge and Experience

• Senior level experience with a variety of disk storage subsystems and SAN switches including EMC, Hitachi, NetApp, Brocade, and Cisco
• Experience leading a team of engineers
• Excellent verbal and written communication
• Experience in creating runbooks and documentation
• Top-tier critical thinking and problem-solving skills
• Ability to work in a service-oriented team environment
• Project Management, organization, and time management skills
• Customer focus and dedication to the best possible user experience
• Ability to communicate effectively with both technical and business resources
• Experience with shell scripting, automation, and reporting tools

Desired

• Experience with creating Tableau dashboards

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.